Join Lotus Grove Travel

Travel Operations Manager

Build your business. Elevate the journey.

At Lotus Grove Travel is seeking a strategic, detail-driven Travel Operations Manager to lead the operational heart of our boutique luxury agency. This is not just a back-end role—it’s a leadership position focused on elevating our internal systems, mentoring travel designers, and creating the operational foundation for scalable growth.

We craft exceptional, highly personalized travel experiences. This role ensures the behind-the-scenes execution meets the same elevated standard—seamless, sophisticated, and impeccably managed.

    • Oversee daily operations of the agency’s travel planning, ensuring excellence in execution across all client journeys

    • Lead and mentor a team of travel designers and coordinators, setting standards for service, communication, and process adherence

    • Develop and refine internal systems to streamline workflows, reduce friction, and support scale across both leisure and corporate divisions

    • Establish and document best practices for itinerary management, booking logistics, client communication, and post-trip follow-up

    • Manage supplier relationships to ensure smooth operations, troubleshoot issues, and maintain strong preferred partner performance

    • Drive operational efficiency by integrating planning and booking tools, and implementing automation where appropriate.

    • Oversee quality control across all bookings, ensuring 100% accuracy in confirmations, itineraries, and client-facing materials

    • Collaborate with leadership on strategic growth initiatives, including new service offerings, onboarding systems, and team expansion

    • Own reporting and tracking for booking pipelines, payment timelines, and operational KPIs

    • 5+ years of experience in travel operations, hospitality management, or luxury service-based industries

    • Leadership Mindsetwith a track record of building systems in fast-paced, client-focused environments. Team management experience is a plus—but a genuine desire to empower and elevate others is essential.

    • Deep familiarity with luxury travel platforms

    • Proven systems thinker—you thrive on building order from complexity and refining processes that scale

    • Impeccable attention to detail and a standard of excellence that aligns with high-touch clientele

    • Collaborative leadership style with clear communication, thoughtful problem-solving, and team-building instincts

    • Remote-ready mindset—able to lead with clarity across digital platforms and time zones

    • Be a key player in shaping the future of a growing luxury travel agency

    • Lead a talented, passionate team of travel professionals and designers

    • Help architect elegant, scalable systems for operational excellence

    • Enjoy flexibility, autonomy, and the satisfaction of delivering extraordinary travel experiences

This is a rare opportunity to step into a leadership role at the intersection of operational mastery and luxury travel. If you're ready to build, lead, and elevate—let’s talk.

APPLY HERE